We want you to be satisfied with your purchase from furniturerowstore.com. If you are not completely satisfied, you may request a return within 30 calendar days of receiving your order.
Return conditions
To be eligible for a return, the item must be:
- Unused and in the same condition in which you received it;
- Returned with the original packaging, tags, and accessories;
- Free from damage caused by misuse, improper assembly, or normal wear after delivery.
Items that are damaged due to customer misuse, missing parts, or altered in any way may not be eligible for a full refund. If your item arrived damaged or defective, please contact us within 7 days of delivery with photos and a description of the issue so we can resolve it quickly.
How to start a return
To start a return, email info@furniturerowstore.com or call +1 708-856-5318 during our service hours: Monday–Friday, 9:00 AM–6:00 PM CT. Please include your order number and the reason for the return. Our team will provide return instructions and, where applicable, a return label or return authorization.
Return shipping
Return shipping is free for eligible returns. We do not charge a restocking fee. Please do not send items back without contacting us first, as unauthorized returns may be delayed or refused.
Return address
Returns should be sent to:
861 161st St, Calumet City, IL 60409, United States
Refunds
Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are typically processed within 1–2 business days after inspection. Please allow 7–10 business days for the refund to appear back on your original payment method, depending on your bank or card issuer. Refunds are issued to the original payment method used at checkout.
If you have any questions about returns or refunds, please contact us at info@furniturerowstore.com or +1 708-856-5318.